At MochaPoo, our goal is to ensure that both you and your furry companions are delighted with your shopping experience. If for any reason you are not completely satisfied with your purchase, we have a straightforward return and exchange policy in place:

You have the option to return items within 30 days from the date of purchase. We understand that sometimes a product may not meet your expectations, and we want to make the return process as hassle-free as possible.

❖ Exchanges
If you received an item that doesn’t quite fit or need a different color, we are more than happy to exchange it. The only requirement is that the product must be in its original condition, with all tags and packaging intact.

❖ Refunds
If a return is your preferred option, we process refunds in the original form of payment within 7 business days from the date we receive your return.

To be eligible for a return or exchange, the product must be unworn, unwashed, and in its original packaging. Items that show signs of wear, pet hair, or damage may not be eligible for return or exchange.

Please note that return shipping costs are the responsibility of the customer, except in cases of damaged or defective products.

To initiate a return or exchange, please reach out to our friendly customer support team. They’ll be more than willing to assist you with the process and address any questions you may have.

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